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Privacy Policy

We respect your privacy and are committed to protecting your personal data

Privacy Policy for Doyoufona

This Privacy Policy explains how we collect, use, and protect the personal information of users of the Doyoufona platform. We are committed to maintaining the confidentiality and security of your data in accordance with applicable laws and regulations.

1. Collection of Personal Information

When using the platform, we may collect the following information:

  • Basic user information: full name, email address, phone number, address, and nationality.
  • Identity information: such as national ID or passport number, when required.
  • Payment information: credit card or bank transfer details, used only to process financial transactions.
  • Beneficiary information: full name and details required to assign the Umrah service.
  • Technical information: device data, IP address, and operating system, used to improve platform performance.

2. Use of Information

The personal information we collect is used for the following purposes:

  1. Service fulfillment: processing surrogate Umrah requests and coordinating with the performer to ensure completion.
  2. Communication: sending updates and notifications related to the service.
  3. User experience improvement: analyzing data to develop and improve platform features.
  4. Security: verifying user identity and preventing unlawful or fraudulent activity.
  5. Legal compliance: sharing data with competent authorities when required by applicable laws.

3. Protection of Information

  • Information is stored using advanced security measures, including encryption and database protection.
  • Access to information is limited to authorized employees who need the data to provide services.
  • Security systems are reviewed regularly to help protect user data.

4. Sharing of Information

  • Third parties: we may share information with trusted parties, such as service performers, only when necessary to fulfill the service.
  • Legal obligation: we may share information with competent authorities when required by law.
  • No sale or rental: we do not sell or rent personal information to any third party for marketing purposes.

5. User Rights

  • Access: users may request a copy of the personal data stored about them.
  • Correction or deletion: users may edit or delete their personal information through account settings or by contacting support.
  • Opt out: users may unsubscribe from promotional messages or unnecessary notifications.

6. Data Retention

  • Personal information is retained only for as long as necessary to fulfill the purpose for which it was collected.
  • Data may be deleted after service completion upon user request, except where retention is required for legal purposes.

7. Cookies

  • The platform may use cookies to improve user experience and analyze usage patterns.
  • Users may adjust their device settings to refuse or delete cookies if they wish.

8. Privacy Policy Updates

  • We may update this Privacy Policy from time to time to reflect legal or technical developments.
  • Users will be notified of any material changes by email or through an in-app notification.

9. Contact Information

For any inquiry or request regarding this Privacy Policy, users may contact us through: