Doyoufna
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Terms & Conditions

Please review the terms that govern your use of our services and booking experience.

Important

A clear guide to using the platform responsibly

These terms are presented in a clean reading layout to match the rest of the website, while keeping the original policy content intact.

Terms and Conditions for Doyoufona

1. Definitions

  • Platform: the digital platform that allows users to request and manage surrogate Umrah services.
  • User: any person who registers on the platform to request or perform surrogate Umrah.
  • Performer: the person who performs Umrah on behalf of the beneficiary.
  • Beneficiary: the person for whom Umrah is performed, whether deceased or unable to perform it personally.

2. Registration Requirements

  • Users must register on the platform using accurate and valid information.
  • The performer must be religiously and physically qualified to perform Umrah rituals.
  • Users and performers may be required to provide identity verification, such as a national ID or passport.

3. Sharia Requirements

  • The intention to perform Umrah on behalf of the beneficiary must be clear at the time of entering Ihram.
  • The service provider commits to performing the rituals according to approved Islamic rulings.
  • The beneficiary must be clearly identified when the request is submitted, including full name and any necessary details.

4. User Rights

  • The user has the right to a refund if the service is not performed according to the agreed terms.
  • The user has the right to receive a documented report confirming Umrah completion, including the execution date and photos or video when available.
  • The platform is committed to verifying the reliability of the performing party and following up on service completion.

5. Platform Rights

  • The platform reserves the right to reject or cancel any request that violates these terms and conditions.
  • The platform may update these terms and conditions to improve service quality.
  • The platform is not responsible for errors or circumstances outside its control during Umrah performance, such as natural disasters or government decisions.

6. Cancellation and Refund Policy

  • The user may cancel the request before service execution begins, and the amount will be refunded according to the cancellation policy.
  • If the performer is unable to complete Umrah due to force majeure, the amount may be refunded or a new date may be scheduled.

7. Privacy Policy

  • The platform administration is committed to protecting the confidentiality of user information and not sharing it with external parties except as necessary.
  • Data is used only for service fulfillment and improving the user experience.

8. General Provisions

  • The platform is governed by the local laws and regulations of the country in which it operates.
  • Any dispute between the user and the platform will be resolved amicably whenever possible, or through the competent legal authorities.

Additional Notes

  • The platform may provide documentation features, such as sending a video of the Umrah or an approved completion certificate.
  • Support information should be available to users for questions, requests, or technical issues.